Reservations

In order to obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible. A credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policy. Upon checkout, you can choose to pay using the card on file, cash or gift card.

Please arrive 15 minutes prior to your appointment. Your service begins at the time scheduled. 

We send email confirmations and text message reminders 48 hours before your appointment time.

Please no cell phone use in the spa.  We ask you turn your cell phones on silent during your services and take phone calls outside of the spa. 


Online

Reservations

Easily book your appointments online from our website theahhspa.com. Online bookings require a pre-payment using credit, debit or electronic gift card number. If you wish to book an appointment without pre-paying for your visit or if you have a package or black gift card, just call us, and we'll quickly get you scheduled. You can easily reschedule or cancel your pre-paid appointment anytime prior to 24 hours before your scheduled appointment time without affecting your payment.  Simply change or cancel while in your account on our website or by calling us at 770-535-2044. If you cancel or reschedule, an automatic credit will be placed on your account to use anytime or we can issue a refund anytime.


Cancellation Policy

Our spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service.  We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. We appreciate your understanding. 

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

We cannot receive text or email cancellations, please call 770-535-2044 to make changes to your appointment. 


Group Bookings

We love to host groups and gladly offer extended services for parties of two or more.  We ask all group bookings including couple's services leave a 50% non-refundable deposit prior to your services. Group & Couple’s Bookings May Require 100% Pre-Payment During Peek Holiday Times (Christmas/Valentine’s Day/Mother’s Day)


Gift certificates are considered like cash and cannot be replaced if lost or stolen and are non-refundable. Please give your gift card number when booking your appointment. 

Discounts, coupons & new client specials are not valid on gift certificates. 

Occasionally we do put gift certificates on special.  We honor the special price for the life of the certificate if it is purchased during the promotion. 

All gift certificates expire 1 year from the date of purchase regardless if the expiration date is listed on the card or not.

Gift Certificates


Retail items purchased are non-refundable unless damaged or defective. We will gladly Exchange a product if you are not happy with it.  

Pre-payment is needed for any retail special orders. No refunds or exchanges on special orders. 

Retail Products


Children under the age of 18 must have a parent or guardian sign for them before receiving services. Children under the age of 14 must be accompanied by a parent or guardian in the treatment room the entire length of the service. 

Children under the age of 14 must be accompanied by a parent or guardian and cannot be left unattended in the spa. 

Children


Our policies are designed to provide you the best spa service possible. We appreciate your business and look forward to serving you at The Ahh Spa.